NOW
Another one for the AI pile
ServiceNow is adding a fresh logo to the wall: TridentCare, the nation’s largest provider of portable medical diagnostic services, chose the ServiceNow AI Platform to overhaul its end-to-end operations.
That matters because this isn’t just “we’re exploring AI” fluff. TridentCare says the setup will largely replace manual coordination with autonomous, AI-driven processes, which should make scheduling and service delivery faster and less error-prone.
Why investors should care
If you own NOW, you’re not just betting on ticketing software and workflow automation anymore — you’re betting on ServiceNow becoming the operating system for a very busy, very messy world. Healthcare logistics is exactly the kind of business where a few smarter workflows can save a ton of time and money.
And yes, the headline number is the kind Wall Street likes to see: TridentCare says the platform has already helped achieve 96% scheduling automation. That’s the sort of metric that makes an enterprise software salesperson grin like they just found a new espresso machine.
The bigger picture
The stock’s been riding a lot of AI enthusiasm lately, and deals like this help turn that excitement into something more tangible: customers, usage, and eventually revenue. Big picture: ServiceNow wants to be the brain behind the back office, and this is another example of the company trying to make that pitch stick.