NOW
Another partnership, but make it useful
ServiceNow showed up to Knowledge 2026 in Las Vegas with a fresh tie-up: a joint Autonomous IT solution with Tanium. The new bundle mashes up Tanium’s Autonomous IT Platform with ServiceNow IT Operations Management, creating what the companies are calling ITOM AI Prime powered by Tanium.
If that sounds like enterprise software speaking in robot tongue, here’s the plain-English version: they want to help IT teams stop playing whack-a-mole with outages and start running things more automatically. Instead of chasing problems after the fact, the pitch is to detect issues earlier and push toward outcome-based operations. Very "your laptop fixed itself while you were in a meeting."
Why Wall Street should care
This is classic ServiceNow playbook stuff: take a big enterprise workflow, sprinkle AI on top, then package it with a partner so the whole thing feels more complete than a half-built IKEA shelf.
For investors, the key question is whether these partnerships keep feeding ServiceNow’s broader AI story:
- more platform stickiness with large customers
- more reasons for IT departments to buy the bundled stack
- more proof that AI features are turning into actual product demand, not just conference keynote confetti
The bigger picture
ServiceNow has been leaning hard into AI partnerships lately, and this is another brick in that wall. The company keeps trying to position itself as the control tower for enterprise workflows — less "help desk software," more "mission control for corporate chaos."
Big picture: if customers keep buying the AI narrative in software form, ServiceNow gets to keep acting like the adult in the room while everyone else is still demoing chatbots.